Privacy Policy

Our Commitment to Privacy

TotalVirility is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number
• Date of birth
• Mailing address (for blood draw appointments)
• Payment information (processed securely through our payment processor)

Health Information

We collect health-related information necessary to provide our services:

• Laboratory test results
• Information you provide about your health goals

Technical Information

We automatically collect certain information when you use our website:

• IP address and browser type
• Device information
• Usage data and analytics

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Schedule and coordinate blood draw appointments
• Deliver your test results
• Send appointment reminders and service updates
• Respond to your inquiries and support requests
• Improve our services and user experience
• Comply with legal obligations

HIPAA Compliance

TotalVirility handles your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect your health information.

Information Sharing

We may share your information with:

Service Providers

• Laboratory partners who process your tests
• Phlebotomy service providers
• Payment processors
• Technology and hosting providers

All service providers are bound by confidentiality agreements and HIPAA Business Associate Agreements where applicable.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process
• Protect our rights and safety
• Investigate fraud or security issues

What We Don't Do

• We do not sell your personal information
• We do not share your health data with insurance companies
• We do not use your data for third-party advertising
• We do not report results to your medical record without your consent

Data Security

We protect your information using:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Secure, access-controlled data centers
• Regular security audits and assessments
• Employee training on data protection

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Test results are retained for a minimum of 7 years as required by laboratory regulations.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your test results

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: privacy@totalvirility.com
Address: TotalVirility, Inc.
Privacy Officer