Frequently asked questions

Real answers to the stuff people actually ask. No corporate speak.

Ordering

Questions about ordering, payment, and eligibility

Nope. Our panels are ordered through our network of licensed physicians, so you don't need to see your own doctor first. You'll still get legitimate, lab-processed results - we just handle the prescription part for you.

We currently offer at-home blood draws in most major metro areas across 40+ states. During checkout, you'll enter your zip code and we'll confirm if we can send a phlebotomist to you. We're expanding constantly.

We accept all major credit cards, debit cards, and Apple Pay. Payment is processed securely at checkout. Your card will be charged when you place your order.

Yes! Our lab panels are eligible expenses for most HSA and FSA accounts. You'll receive an itemized receipt that you can submit for reimbursement.

Everything. The price you see includes: the lab panel itself, an at-home blood draw by a licensed phlebotomist, all shipping and handling, lab processing, and your digital results with explanations. No hidden fees.

Quick answers

Nope

Doctor visit required

2-4 days

Results turnaround

40+

States served

100%

Licensed phlebotomists

Still have questions?

We're here to help. Reach out and we'll get back to you as soon as we can.

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